This Privacy Policy describes how Giga Mall (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use the Giga Mall mobile application (the “App”). It is provided to help you understand our practices and to meet transparency requirements for app stores, including Google Play.
This policy was last updated on April 17, 2026. For Google Play, you should also host this policy at a publicly accessible URL and enter that same URL in Play Console under App content → Privacy policy.
The data controller for personal data processed through the App is Giga Mall, Main GT Road, DHA Phase II, Islamabad, Pakistan. You can reach us using the contact details at the end of this policy.
We collect and process information in the following categories, depending on how you use the App:
• Account and contact details: if you sign in, register, or contact us, we may collect identifiers such as your name, email address, and phone number.
• Messages you send: when you use the in-app assistant or chat features, your messages are sent to our servers (or those of our service providers) to generate a response. Chat content may be stored temporarily on your device for your convenience.
• App content and usage: we process information needed to show mall content (for example shops, events, dining, and services), including what you view or search for within the App, and technical data such as timestamps and interaction with features.
• Device and connection data: we may collect device-related information such as device type, operating system version, app version, language, and network connection status. Server logs may include IP address and request metadata when the App communicates with our APIs.
• Location: some features (such as indoor maps or wayfinding) may rely on third-party mapping or positioning technology. Where the operating system asks for your permission, location is used only to provide those features and only while permitted by you.
• Locally stored preferences: the App may store settings on your device (for example onboarding completion or cached content) using the device’s secure or local storage so the App can function offline or load faster.
We use the information above to operate and improve the App, provide mall information and navigation, respond to chat and support requests, maintain security, fix errors, comply with law, and communicate with you where you have agreed to receive messages.
We do not sell your personal information. We do not use your data for unrelated behavioural advertising across other companies’ apps or sites unless we first obtain any consent required by law and clearly describe that use.
If laws such as the GDPR apply, we rely on appropriate legal bases including: performance of a contract or steps at your request, legitimate interests (for example securing and improving the App, provided those interests are not overridden by your rights), consent where required (for example for certain notifications or optional analytics), and legal obligation.
We may share information with trusted service providers who assist us on our instructions, for example hosting, IT operations, customer support tools, indoor mapping or positioning providers, and providers that power chat or recommendation features. They are required to protect your information and use it only for the services they provide to us.
We may disclose information if required by law, court order, or governmental request, or to protect the rights, safety, or property of Giga Mall, our visitors, or others.
The App may contain links to third-party websites, tenant sites, or ticketing partners. Their privacy practices are governed by their own policies; we are not responsible for how they handle data.
Our service providers or infrastructure may be located outside your country. Where required, we use appropriate safeguards (such as contractual clauses approved by regulators) for transfers of personal data.
We keep personal data only as long as needed for the purposes described in this policy, unless a longer period is required by law. Chat logs, server logs, and account data are retained according to operational and legal requirements and then deleted or anonymised where possible.
We implement technical and organisational measures designed to protect your information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use the latest version of the App and to protect your device with a strong passcode or biometric lock.
Depending on your location, you may have the right to access, correct, delete, or export your personal data, to restrict or object to certain processing, to withdraw consent where processing is consent-based, and to lodge a complaint with a data protection authority.
You can manage some preferences in your device settings (for example location or notifications). To exercise other rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
The App is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time. We will post the updated version in the App and adjust the “last updated” date. Where required by law, we will provide additional notice or obtain consent. Continued use of the App after changes take effect means you accept the updated policy.
Questions about this policy or your personal data:
Public policy URL (use the same link in Google Play Console):
You can also use Mall Information or Help & Support in the App for phone and other contact options.